Small print, great importance

On this page, you'll find the Hoopo® terms and conditions . They outline how we interact with each other: from prices and promotions to delivery times, right of withdrawal, warranty, and complaint handling. Clear, transparent, and in plain language.

General Terms and Conditions Thuiswinkel

Download the Thuiswinkel general terms and conditions here.

Table of contents

• Article 1 – Definitions
• Article 2 – Identity of the entrepreneur
• Article 3 – Applicability
• Article 4 – The offer
• Article 5 – The Agreement
• Article 6 – Right of withdrawal
• Article 7 – Obligations of the consumer during the cooling-off period
• Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof
• Article 9 – Obligations of the entrepreneur in case of withdrawal
• Article 10 – Exclusion of the right of withdrawal
• Article 11 – The price
• Article 12 – Compliance and additional warranty
• Article 13 – Delivery and execution
• Article 14 – Duration transactions: duration, termination and extension
• Article 15 – Payment
• Article 16 – Complaints procedure
• Article 17 – Disputes
• Article 18 – Industry Guarantee
• Article 19 – Additional or deviating provisions
• Article 20 – Amendment of the General Terms and Conditions of Thuiswinkel

Article 1 – Definitions

Here you can read what we mean by terms such as: supplementary agreement, cooling-off period, consumer, digital content, long-term agreement, durable data carrier, right of withdrawal, entrepreneur (Hoopo BV), distance contract, model withdrawal form and technology for distance communication.

Article 2 – Identity of the entrepreneur

Hoopo BV
Stieltjesstraat 108, 3071 JX Rotterdam, Netherlands
Tel: +31 (0)85 087 6125
Chamber of Commerce: 86856278
VAT: NL864117656B01

Article 3 – Applicability

These terms and conditions apply to every offer from Hoopo® and every distance contract with you as a consumer. You will always receive a copy of the terms and conditions before placing your order.

Article 4 – The offer

Our offer contains a clear description of products and services. Obvious errors are not binding. The terms and conditions and obligations associated with an order are always clearly stated.

Article 5 – The Agreement

The agreement is concluded once you accept our offer and meet the stated terms. For online orders, we confirm immediately by email. You are protected by a secure payment and ordering environment.

Article 6 – Right of withdrawal

You have a 30-day cooling-off period to cancel the agreement without giving any reason. This period begins on the day you (or someone on your behalf) receives the order. A similar period applies to services or digital content, unless you have explicitly agreed to immediate fulfillment.

Article 7 – Obligations of the consumer during the cooling-off period

During the cooling-off period, you must handle the product and its packaging with care. You may inspect and evaluate the product as you would in a store. If you exceed this, you may be charged for a reduction in value.

Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof

You can cancel your purchase by sending a clear statement (e.g., email). You then have 14 days to return the product, including all accessories and in its original condition and packaging. We will cover the return costs, unless otherwise stated.

Article 9 – Obligations of the entrepreneur in case of withdrawal

After you notify us of your cancellation, you will receive a confirmation. Within 14 days of your notification (or sooner, once we receive your return), we will refund the purchase price using the same payment method.

Article 10 – Exclusion of the right of withdrawal

Some products and services are excluded from the right of withdrawal, such as: custom-made products, perishable goods, sealed products that are not suitable for return for hygienic reasons once the seal has been broken, and digital content after consent to immediate delivery.

Article 11 – The price

All prices include VAT. Prices will not change during the stated validity period, except due to VAT changes or factors beyond our control (e.g., exchange rates).

Article 12 – Compliance and additional warranty

We guarantee that our products meet the agreement and reasonable expectations. Additional warranties do not affect your statutory rights.

Article 13 – Delivery and execution

We'll handle your order carefully and deliver it within the agreed-upon timeframe. If there's a delay, you'll be notified promptly and have the right to cancel your order free of charge.

Article 14 – Duration transactions: duration, termination and extension

For fixed-term or indefinite-term contracts, you always have a reasonable notice period (maximum one month). Unwanted tacit renewal is not permitted, except under specific conditions (e.g., magazines: maximum three months).

Article 15 – Payment

Payment must be made within 14 days of the start of the cooling-off period or confirmation of receipt. Advance payment may not exceed 50%, unless otherwise agreed. Please report any incorrect information to us immediately.

Article 16 – Complaints procedure

Please submit your complaints to us promptly and completely. We will respond within 14 days with a substantive response or an indication of the timeframe required for a full response. Not satisfied? Then you can contact Thuiswinkel.org.

Article 17 – Disputes

Dutch law applies to all agreements. Disputes can be submitted to the Thuiswinkel Disputes Committee or a competent court.

Article 18 – Industry Guarantee

As a member of Thuiswinkel.org, we are bound by the Disputes Committee's rulings. Thuiswinkel.org guarantees compliance with binding rulings up to a maximum of €10,000 per ruling.

Article 19 – Additional or deviating provisions

Any additional agreements may not be to the detriment of the consumer and must be recorded in writing.

Article 20 – Amendment of the General Terms and Conditions of Thuiswinkel

Changes will be published on our website. During the term of an offer, the most favorable term always applies to you.

Thuiswinkel.org
www.thuiswinkel.org
Horaplantsoen 20, 6717 LT Ede
Postbus