Same day shipping when ordered before 22:00
Not satisfied? 30 days cooling-off period
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  • Shipment & Returns

    Shipping
    After Hoopo® has received your payment, we will start shipping your order. All the products we sell on Hoopo® are delivered directly from our own distribution centre. All orders received before 22:00 will be shipped the same day. 

    Shipping in the EU and UK is free above €50. There are some exceptions, when you have entered the destination in the order process, you will see the shipping costs to the destination you have chosen.

    Returns
    If you are not completely satisfied with your order, we offer a full refund within 30 days of receipt. The following restrictions will apply. 

    1. The article may not have been used and must be in perfect condition and in the original packaging.
    2. If the item is defective, please take pictures of the problems and email us at [email protected] 
    3. The cost of return is for the consumer, the courier and cost of shipment can be seen during the return process.
    4. Ready? Click here to start your return process!

    Exceptions 
    If the customer does more with the products than assessing them and damage is caused to the products as a result, the customer is liable for this reduction in value. He may assess/use the products as it would be possible in a physical shop. 

    Warranty 
    The legal warranty applies to all items you buy from us. Legal warranty means that a product is or must do what the consumer can reasonably expect from it. 

    Deliveries outside the EU
    For deliveries to countries outside the EU, import duties, taxes and customs or clearance charges may be payable in the recipient's country. This is the responsibility of the recipient. And any charges will not be refunded by us if you wish to cancel your order or return goods to us for an exchange or refund.

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